Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MasterBrand Cabinets LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their needs and concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Communication: Effectively communicate with customers, internal teams, and external partners to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve complex customer issues, escalating when necessary to ensure timely resolution.
- Documentation: Accurately document customer interactions, service requests, and resolutions in our CRM system.
- Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure alignment and effective service delivery.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and service efficiency.
- Education: High school diploma or equivalent required; higher education or business certifications preferred.
- Experience: Previous customer service experience, preferably in a related industry, is highly desirable.
- Skills: Excellent communication, problem-solving, and analytical skills; ability to work in a fast-paced environment and prioritize multiple tasks.
- Software: Proficiency in Microsoft Office, including Word, Excel, and Outlook; experience with CRM systems and other software applications preferred.
- Competitive Compensation: Salary and benefits package that reflects your skills and experience.
- Opportunities for Growth: Career advancement opportunities within our company.
- Collaborative Environment: Work with a talented and dedicated team to deliver exceptional customer service.
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Customer Service Representative
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Customer Service Representative
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