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Customer Service Representative

2 months ago

Punta Gorda, Florida, United States MasterBrand Cabinets Full time
Job Description

The Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.

Key Responsibilities:
  • Customer Communication: Respond to customer calls, emails, and other forms of communication in a prompt and courteous manner.
  • Problem-Solving: Diagnose and resolve customer concerns in a fair and efficient manner.
  • Collaboration: Work closely with internal stakeholders, including sales representatives, builders, and subcontractors, to ensure seamless communication and alignment.
  • Service Delivery: Create and manage service work orders in Salesforce, ensuring timely and accurate completion of tasks.
  • Order Management: Enter customer orders and quotes using our designated systems, ensuring accuracy and attention to detail.
  • Quality Assurance: Conduct quality walks and debriefs with technicians to ensure high-quality service delivery.
  • Schedule Management: Track construction schedules and communicate with customers regarding scheduled completion dates.
  • Continuous Improvement: Act upon internal Salesforce communication to identify areas for improvement and implement changes as needed.
Requirements:
  • Customer Focus: Demonstrate a customer-centric approach, prioritizing customer satisfaction and loyalty.
  • Attention to Detail: Maintain high levels of accuracy and attention to detail in all aspects of the job.
  • Effective Communication: Possess excellent verbal and written communication skills, with the ability to interact positively with customers, internal stakeholders, and external partners.
  • Technical Skills: Proficiency in Microsoft Office software, including Word and Excel, with experience in Salesforce and AS400 a plus.
  • Previous Experience: Previous experience in customer-facing roles, preferably in the cabinet industry, is preferred.
Qualifications:
  • Education: High school diploma or equivalent required; higher education and business certifications a plus.