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Customer Service Representative

2 months ago

Punta Gorda, Florida, United States Patrice Weston - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Patrice Weston - State Farm Agent, you will play a vital role in providing exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain positive relationships with customers, responding to their inquiries and concerns in a timely and professional manner.
  • Insurance Services: Provide accurate and friendly customer service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Team Collaboration: Work collaboratively with the Agent Team to achieve sales and customer service goals.
Benefits
  • Competitive Compensation: Receive hourly pay plus commission/bonus for your hard work and dedication.
  • Health Benefits: Enjoy comprehensive health benefits to support your well-being.
  • Paid Time Off: Take advantage of paid vacation and personal/sick days to recharge and relax.
  • Valuable Experience: Gain valuable experience in customer service and insurance sales.
  • Growth Opportunities: Develop your skills and advance your career within our agency.
Requirements
  • Excellent Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Organizational Skills: Demonstrate strong organizational skills to manage multiple tasks and priorities.
  • Self-Motivation: Be self-motivated and proactive in problem-solving to achieve sales and customer service goals.
  • Detail-Oriented: Maintain a high level of attention to detail to ensure accuracy and quality in all interactions.
  • Property and Casualty License: Possess or be able to obtain a Property and Casualty license to meet regulatory requirements.