Guest Services Representative

3 weeks ago


Punta Gorda, Florida, United States Sunseeker Resorts Full time
Sunseeker Resort Charlotte Harbor is seeking a Hospitality Front Desk Coordinator

At Sunseeker Resort, we are in search of a Hospitality Front Desk Coordinator dedicated to delivering outstanding customer service and fostering a welcoming and secure atmosphere for both our team members and guests.

Key Responsibilities
  • Greet and assist guests with utmost professionalism
  • Deliver exceptional service in alignment with the property's standards
  • Foster a positive work environment by consistently meeting daily responsibilities
  • Address guest complaints swiftly and creatively
  • Serve as a concierge, attending to guests' requests for information and assistance
  • Efficiently manage a fast-paced environment
  • Ensure guest privacy while adhering to safety and health regulations
  • Promote and upsell products and services
  • Coordinate Front Desk operations and room assignments
Requirements
  • High school diploma or equivalent is required
  • A minimum of one year of experience in guest services within a hospitality environment
  • Familiarity with resort booking systems and billing procedures
  • Experience with high hospitality standards is advantageous
  • Bilingual abilities are preferred
Additional Requirements
  • Willingness to work weekends and holidays
  • Proficiency in Microsoft Office Suite
  • Exceptional customer service skills
  • Ability to thrive under pressure and effectively manage priorities
  • Demonstrated leadership and decision-making capabilities
  • Strong organizational and interpersonal skills
  • Maintain a professional appearance and demeanor
Sunseeker Resorts is committed to being an Equal Opportunity Employer, fostering diversity within our workplace. We welcome all qualified candidates regardless of race, gender, age, or any other protected characteristic. We are dedicated to creating a vibrant and inclusive work environment at Sunseeker Resorts.

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