Guest Services Representative
3 weeks ago
At Sunseeker Resort, we are in search of a Hospitality Front Desk Coordinator dedicated to delivering outstanding customer service and fostering a welcoming and secure atmosphere for both our team members and guests.
Key Responsibilities
- Greet and assist guests with utmost professionalism
- Deliver exceptional service in alignment with the property's standards
- Foster a positive work environment by consistently meeting daily responsibilities
- Address guest complaints swiftly and creatively
- Serve as a concierge, attending to guests' requests for information and assistance
- Efficiently manage a fast-paced environment
- Ensure guest privacy while adhering to safety and health regulations
- Promote and upsell products and services
- Coordinate Front Desk operations and room assignments
- High school diploma or equivalent is required
- A minimum of one year of experience in guest services within a hospitality environment
- Familiarity with resort booking systems and billing procedures
- Experience with high hospitality standards is advantageous
- Bilingual abilities are preferred
- Willingness to work weekends and holidays
- Proficiency in Microsoft Office Suite
- Exceptional customer service skills
- Ability to thrive under pressure and effectively manage priorities
- Demonstrated leadership and decision-making capabilities
- Strong organizational and interpersonal skills
- Maintain a professional appearance and demeanor
For more information, please visit
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