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Senior Customer Support Specialist
2 months ago
As a Lead Customer Service Representative, you will play a pivotal role in ensuring exceptional service delivery to our customers. Your expertise will guide a team of customer service professionals in providing top-notch support and assistance.
Key Responsibilities- Oversee daily operations of the customer service department.
- Provide training and mentorship to new team members.
- Address customer inquiries and resolve issues efficiently.
- Monitor team performance and implement improvements.
The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to lead a team effectively. Experience in retail or customer service environments is preferred.
Work EnvironmentThis position offers flexible scheduling options, allowing for a work-life balance that suits your needs.
