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Customer Service Representative

2 months ago

Punta Gorda, Florida, United States Gettel Automotive Full time

About Gettel Automotive

At Gettel Automotive, we value our associates as our most valuable resource. We encourage growth through diligence, teamwork, and creativity. Our commitment to honesty and integrity is unwavering, and we strive to create an environment where customers are treated with respect and dignity.

What We Offer

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Health Savings and Flex Spending Accounts
  • Short and Long Term Disability
  • 401K Plan
  • Holiday Pay
  • Personal and Sick Days
  • Paid Vacation
  • Paid Training
  • Growth Opportunities
  • Flexible Work Schedules
  • Discounts on products and services
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Accident and Critical Care Plans

Responsibilities

  • Adhere to the Gettel University's sales process as taught.
  • Utilize the sales process taught in class is mandatory. Do not shortcut the process as this diminishes the customer experience, lowers CSI, and results in gross profit erosion.
  • Maintain personal professional appearance and personal hygiene at all times.
  • Have a plan for the day every day.
  • Come to work with a positive CAN DO attitude
  • Provide EXCELLENT customer service in accordance with dealership guidelines and the manufacturers' requirements.
  • Prospect and notate through our CRM all customer interactions.
  • Understand and adhere to the Gettel Policy and Procedures Manual.
  • Upon the sale of a vehicle, set the first service appointment using the process developed for your store.
  • Customer pay-offs must be accurate and for the period as required at your store.
  • Complete all delivery checklists as required by management.