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Customer Service Representative

2 months ago

Punta Gorda, Florida, United States Katherine Nash - State Farm Agent Full time
Job Overview

Position Summary:
Are you a friendly and service-oriented individual? Do you thrive in a public-facing role? If so, a position with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings.

Key Responsibilities:

  • Build and maintain customer relationships while providing follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may involve addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Collaborate with the agent to set and achieve marketing objectives.
  • Assist the agent in identifying and supporting local community initiatives.
  • Help manage the agency's website and social media presence alongside the agent.
  • Demonstrate a strong work ethic and a commitment to achieving success daily.

What You Will Receive:

  • Group Life Insurance Benefits
  • Hourly compensation
  • Health insurance options
  • Paid time off, including vacation and personal/sick days
  • Opportunities for growth and advancement within the agency

Qualifications:

  • Strong interpersonal abilities
  • Excellent communication skills, both written and verbal
  • People-oriented mindset
  • Organizational proficiency
  • Self-driven and motivated
  • Attention to detail
  • Proactive problem-solving skills
  • Commitment to customer service excellence
  • Aptitude for learning computer systems
  • Experience with various computer applications, especially Windows
  • Dedication to completing tasks accurately and on time
  • Ability to work collaboratively in a team setting
  • Capability to manage multiple tasks simultaneously

If you envision yourself thriving in this role, we encourage you to complete our application process. We will reach out to discuss the next steps in the interview process.

This role is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any necessary licensing and training requirements. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.