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Senior Customer Support Specialist
2 months ago
As a Lead Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and operational excellence. Your leadership will guide a team of customer service representatives in delivering exceptional service.
Key Responsibilities- Oversee daily operations of the customer service team.
- Provide training and support to team members to enhance their skills.
- Address customer inquiries and resolve issues efficiently.
- Monitor team performance and implement improvements.
The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in retail or customer service environments is preferred.
Work EnvironmentThis position offers flexible scheduling options, allowing for a balance between work and personal commitments.
