Business Development Manager

4 days ago

Aurora Ohio, United States Waterway Carwash Full time
Job Description

Job Title: Business Development Manager

Job Summary:

We are seeking a highly motivated and results-driven Business Development Manager to join our team at Waterway Carwash. As a Business Development Manager, you will be responsible for leading our retail operations, managing daily store production, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead by example in delivering outstanding customer service, greeting customers, identifying needs, and selling car wash services, memberships, and other services.
  • Identify, address, and correct any customer concern or dissatisfaction.
  • Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
  • Effectively manage daily operations, lead and manage team to meet customer expectations.
  • Maintain a safe, clean, and organized environment to ensure a positive visit for every customer.
  • Manage daily operations, coordinate store production, staff store based on forecasted business needs, and adjust in response to changes in demand.
  • Ensure store is opened and staffed correctly, and when closing, ensure that all closing procedures are followed, and all assets are adequately secured.
  • Complete all required administrative tasks punctually and accurately.
  • Respond to and effectively resolve customer and employee concerns and issues.
  • Lead, manage, and supervise employees, provide daily direction and coaching to employees to enhance performance and employee satisfaction.
  • Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway's culture, mission, and core values.
  • Perform other safety, cleaning, and maintenance tasks as needed.

Requirements:

  • Current and valid drivers' license.
  • Must have an associate's degree or above (or a current college senior) OR at least 2 years' experience in any of the following: Supervisory or management experience, preferably in a retail or hospitality setting, Professional Sales (B2B or B2C), or Military Leadership.
  • Available to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays).
  • At least 16 years of age.
  • Authorized to work in the US and not require sponsorship now or in the future.

Physical Requirements:

  • Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

EEO Statement:

If an accommodation is needed to participate in the application process, you may request one by contacting our Recruiting Department. Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally protected status.

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