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Clinical Support Specialist

2 months ago


Amarillo, Texas, United States Advanced Pain Care Full time
Position Overview

Role Summary

The Clinical Support Specialist plays a crucial role in assisting with the assessment and care of patients under the supervision of a healthcare provider. This position is vital in enhancing patient experiences by delivering essential information, services, and support.

Key Responsibilities

  • Welcomes patients, introduces themselves, and guides them to the examination area.
  • Confirms patient details, including medical history and current medications, while clarifying the reason for the visit.
  • Conducts patient interviews, records vital signs (such as pulse, temperature, blood pressure, weight, and height), and documents findings in patient records.
  • May be tasked with drawing blood samples and preparing specimens for laboratory testing.
  • Prepares examination rooms for patient assessments.
  • Ensures confidentiality and security of patient information by maintaining accurate medical records.
  • Completes necessary diagnostic and procedural coding.
  • Provides patient guidance by communicating physician directives and addressing inquiries regarding medical procedures.
  • Coordinates surgical appointments by liaising with surgical facilities, confirming schedules with patients, and preparing necessary documentation.
  • Maintains a safe and healthy work environment by adhering to established protocols and legal regulations.
  • Possesses familiarity with standard practices and terminologies within the healthcare sector.
  • Engages in safe practices, including infection control and proper lifting techniques.
  • Exhibits a professional demeanor and a strong focus on customer service.
  • Collaborates effectively with colleagues, demonstrating a willingness to assist and communicate professionally.
  • Manages inventory by monitoring supplies, placing orders, and confirming deliveries.
  • Ensures operational efficiency of equipment by following usage guidelines, troubleshooting issues, and performing routine maintenance.
  • Enhances professional knowledge by participating in training opportunities and reviewing relevant literature.
  • Upholds the integrity of the practice by adhering to professional standards and regulatory requirements.
  • Contributes to the reputation of the practice by taking initiative in fulfilling new responsibilities and seeking ways to enhance job performance.
  • Operates standard office machinery (e.g., copier, computer, fax).
  • Maintains regular attendance and punctuality.
  • Complies with organizational policies and procedures.
  • Performs additional tasks as assigned.

Qualifications

Education: High school diploma or equivalent required.

Experience: Preferably one or more years in a similar role.

Skills and Competencies:

  • Excellent communication skills, both verbal and written.
  • Strong attention to detail.
  • Ability to effectively prioritize and manage daily tasks.
  • Exceptional customer service and telephone skills.
  • Commitment to maintaining patient confidentiality.
  • Familiarity with medical terminology.
  • Strong organizational skills with problem-solving capabilities.
  • Ability to work independently as well as collaboratively within a team.
  • Proficient interpersonal skills.

Work Environment

Conditions: Office setting within a healthcare facility.

Physical Requirements:

  • Ability to sit or stand for extended periods.
  • Capability to bend, stoop, and stretch as needed.
  • Ability to lift and move items weighing up to 30 pounds.
  • Requires coordination and manual dexterity for operating office equipment.