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Clinical Support Specialist
2 months ago
Role Summary
The Clinical Support Specialist plays a crucial role in assisting with the assessment and care of patients under the supervision of a healthcare provider. This position is vital in enhancing patient experiences by delivering essential information, services, and support.
Key Responsibilities
- Welcomes patients, introduces themselves, and guides them to the examination area.
- Confirms patient details, including medical history and current medications, while clarifying the reason for the visit.
- Conducts patient interviews, records vital signs (such as pulse, temperature, blood pressure, weight, and height), and documents findings in patient records.
- May be tasked with drawing blood samples and preparing specimens for laboratory testing.
- Prepares examination rooms for patient assessments.
- Ensures confidentiality and security of patient information by maintaining accurate medical records.
- Completes necessary diagnostic and procedural coding.
- Provides patient guidance by communicating physician directives and addressing inquiries regarding medical procedures.
- Coordinates surgical appointments by liaising with surgical facilities, confirming schedules with patients, and preparing necessary documentation.
- Maintains a safe and healthy work environment by adhering to established protocols and legal regulations.
- Possesses familiarity with standard practices and terminologies within the healthcare sector.
- Engages in safe practices, including infection control and proper lifting techniques.
- Exhibits a professional demeanor and a strong focus on customer service.
- Collaborates effectively with colleagues, demonstrating a willingness to assist and communicate professionally.
- Manages inventory by monitoring supplies, placing orders, and confirming deliveries.
- Ensures operational efficiency of equipment by following usage guidelines, troubleshooting issues, and performing routine maintenance.
- Enhances professional knowledge by participating in training opportunities and reviewing relevant literature.
- Upholds the integrity of the practice by adhering to professional standards and regulatory requirements.
- Contributes to the reputation of the practice by taking initiative in fulfilling new responsibilities and seeking ways to enhance job performance.
- Operates standard office machinery (e.g., copier, computer, fax).
- Maintains regular attendance and punctuality.
- Complies with organizational policies and procedures.
- Performs additional tasks as assigned.
Qualifications
Education: High school diploma or equivalent required.
Experience: Preferably one or more years in a similar role.
Skills and Competencies:
- Excellent communication skills, both verbal and written.
- Strong attention to detail.
- Ability to effectively prioritize and manage daily tasks.
- Exceptional customer service and telephone skills.
- Commitment to maintaining patient confidentiality.
- Familiarity with medical terminology.
- Strong organizational skills with problem-solving capabilities.
- Ability to work independently as well as collaboratively within a team.
- Proficient interpersonal skills.
Work Environment
Conditions: Office setting within a healthcare facility.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Capability to bend, stoop, and stretch as needed.
- Ability to lift and move items weighing up to 30 pounds.
- Requires coordination and manual dexterity for operating office equipment.