Portrait Studio Customer Support Specialist

7 days ago


Amarillo, Texas, United States Davy Knapp Photography Inc Full time

We are seeking a highly motivated and enthusiastic Customer Service Specialist to join our team at Davy Knapp Photography Inc. As a Customer Service Specialist, you will be responsible for providing exceptional support to our customers, resolving their concerns, and delivering a top-quality customer experience.

Key Responsibilities:

  • Provide customer support via various channels, ensuring timely and effective resolution of customer inquiries.
  • Inform customers about our products and services, highlighting their benefits and features.
  • Respond to customer questions and concerns, providing clear and concise information.
  • Resolve customer complaints in a professional and courteous manner.
  • Suggest solutions for common problems, demonstrating a proactive approach to customer satisfaction.
  • Prepare and maintain accurate documents and reports, ensuring data integrity and compliance.
  • Update and maintain customer databases, ensuring up-to-date information.
  • Train new customer service agents, sharing knowledge and best practices.
  • Collaborate with the management team to improve overall customer satisfaction and service quality.

Requirements:

  • High School Diploma or equivalent.
  • Minimum of 5 years of experience in customer service, preferably in a similar industry.
  • Strong computer skills, including proficiency in software applications and systems.
  • Excellent verbal and written communication skills, with the ability to articulate complex information.
  • Strong interpersonal skills, with the ability to build relationships with customers and colleagues.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work shifts, including occasional weekends as needed.
  • Ability to meet deadlines and work under pressure, maintaining a high level of productivity.

Job Type: Full-time, Permanent

Salary: $12 - $15 per hour



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