Technical Support Specialist

2 weeks ago


Knoxville, Tennessee, United States Premier Staffing Partners Full time

IT Desktop Technician Position

We are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position requires onsite presence during standard business hours, offering a great opportunity for individuals with a solid background in Information Technology.

Key Responsibilities

  • Collaborate with the IT department to ensure exceptional service and support for internal personnel.
  • Diagnose and resolve intricate technical challenges effectively.
  • Monitor the service ticketing system and address customer inquiries in accordance with established Service Level Agreements (SLAs).
  • Coordinate with fellow IT Service Desk personnel to facilitate issue resolution.
  • Provide administrative support for third-party software applications as needed.
  • Engage with external support and hardware vendors when required.

Qualifications

  • Associate's degree or a minimum of 2 years of relevant work experience.
  • CompTIA A+ or Microsoft Operating System Certification is preferred.
  • Hands-on experience with Active Directory, O365, and Exchange is essential.
  • Strong communication skills to convey technical information to non-technical users.
  • Proficient in identifying, analyzing, and resolving issues promptly using industry-standard practices.
  • Ability to manage multiple customer requests in a dynamic environment.
  • Demonstrated problem-solving capabilities with a methodical approach to troubleshooting complex technical issues.


  • Knoxville, Tennessee, United States Stowers Machinery Corporation Full time

    Job OverviewPosition SummaryThe Technical Support Specialist is responsible for delivering Tier 1 assistance by diagnosing, troubleshooting, and resolving IT-related incidents and service requests in accordance with established Service Level Agreements (SLAs). This role involves creating and adhering to documented procedures for supporting and deploying...


  • Knoxville, Tennessee, United States RJ Young Full time

    Overview The Technical Support Specialist acts as a tier-3 resource for advanced service challenges, serving as the primary facilitator for monitoring and automated alert systems. This role emphasizes the importance of addressing client-facing issues while recognizing the benefits of proactive measures through monitoring and alerts that enhance overall...


  • Knoxville, Tennessee, United States StaffSource, LLC Full time

    Job OverviewSummary of ResponsibilitiesThe Technical Support Escalation Specialist acts as a tier-3 resource for advanced service challenges, playing a crucial role in overseeing monitoring systems and automated alerting mechanisms. This position emphasizes prioritizing client-facing concerns while recognizing the significance of proactive measures taken...


  • Knoxville, Tennessee, United States First Horizon National Corporation Full time

    About the RoleWe are seeking a highly skilled Digital Banking Support Specialist to join our team at First Horizon National Corporation. As a key member of our digital banking team, you will be responsible for providing exceptional technical support to our clients and ensuring their digital banking needs are met efficiently.Key ResponsibilitiesProvide...


  • Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to support a prominent organization. This role involves providing essential technical assistance to internal staff, ensuring optimal performance of IT systems.Key ResponsibilitiesCollaborate with the IT department to deliver exceptional service and system availability.Diagnose and...


  • Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours. This is an excellent opportunity for individuals with a solid background in Information Technology.Key Responsibilities of the IT Desktop TechnicianCollaborate...


  • Knoxville, Tennessee, United States Premier Staffing Partners Full time

    Position: IT Desktop TechnicianPremier Staffing Partners is seeking an IT Desktop Technician to join our team. This role involves providing essential support for a major client. The position requires an individual who can thrive in a dynamic environment and deliver exceptional service to internal users.Key Responsibilities:Collaborate with the IT department...


  • Knoxville, Tennessee, United States Premier Staffing Partners Full time

    IT Desktop TechnicianWe are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours, providing essential support to internal teams. This is an excellent opportunity for individuals with a solid background in Information Technology.Key...


  • Knoxville, Tennessee, United States TEKsystems Full time

    Job OverviewContract Duration: 6 monthsPosition Summary:This role involves working during 2nd and 3rd shifts, including weekends, with two weekdays off. Typical working hours include 2 PM to 10:30 PM and 10 PM to 6:30 AM, subject to operational needs.The selected candidates will be tasked with providing support for various systems located in travel centers,...


  • Knoxville, Tennessee, United States Unreal Gigs Full time

    Job OverviewPosition: IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)Location: RemoteWork Schedule: Standard business hours, Monday to FridaySummary: Unreal Gigs is seeking a proficient IT Helpdesk Technician for a temporary contract with the potential for a permanent position. The successful candidate will be adept at delivering technical...


  • Knoxville, Tennessee, United States Grayson Automotive Full time

    Grayson Automotive is seeking an IT Support SpecialistThis position is essential for providing comprehensive technical assistance to users, both in-person and remotely. The role encompasses managing VoIP systems, troubleshooting printer issues, maintaining toner supplies, and performing various administrative duties within Active Directory.Key...


  • Knoxville, Tennessee, United States Unreal Gigs Full time

    Job OverviewPosition: IT Helpdesk Technician (Temporary Contract)Company: Unreal GigsLocation: RemoteWork Schedule: Standard business hours, Monday to FridayRole Summary: Unreal Gigs is seeking a proficient IT Helpdesk Technician for a temporary contract role. The successful candidate will be responsible for delivering exceptional technical assistance to our...


  • Knoxville, Tennessee, United States Unreal Gigs Full time

    Job OverviewPosition: IT Helpdesk Technician (Temporary Contract)Company: Unreal GigsLocation: RemoteWork Schedule: Standard business hours, Monday to FridaySummary: Unreal Gigs is seeking a proficient IT Helpdesk Technician for a temporary contract role. The successful candidate will be responsible for delivering exceptional technical assistance to staff,...


  • Knoxville, Tennessee, United States TEKsystems Full time

    Position Overview:Our client is in search of a skilled IT Support Specialist to enhance their operational capabilities. This role is pivotal in providing technical assistance across a vast network of locations and devices.Key Responsibilities:Device Management: Responsible for imaging, deploying, and maintaining desktop and laptop computers, along with...

  • IT Support Specialist

    2 weeks ago


    Knoxville, Tennessee, United States TEKsystems Full time

    Position Overview: We are looking for a skilled IT Support Specialist to become a vital part of our team. This role is essential in providing technical assistance and support for a wide range of desktop and laptop systems across multiple locations.Key Responsibilities:Technical Support: Deliver comprehensive support for over 5000 computers in a dynamic...


  • Knoxville, Tennessee, United States Elotouch Full time

    Overview:The role of the Customer Care RMA Specialist is crucial in delivering exceptional service and support to our valued customer accounts. This position involves managing return merchandise authorizations (RMA), facilitating effective communication, and providing ongoing project assistance to ensure customer satisfaction.Key Responsibilities:Oversee the...


  • Knoxville, Tennessee, United States Unreal Gigs Full time

    Position OverviewCompany: Unreal GigsRole: IT Support SpecialistLocation: RemoteWork Schedule: Standard business hours, Monday to FridayJob SummaryThe IT Support Specialist will provide essential assistance to users of clinical information systems, ensuring high-quality customer service and efficient problem resolution. This role involves managing IT support...


  • Knoxville, Tennessee, United States TEKsystems Full time

    Mobile IT Support Specialist at TEKsystemsPosition Overview: As a Mobile IT Support Specialist, you will play a crucial role in enhancing the operational efficiency of various locations across the nation.Key Responsibilities:Engage in new store setups, system upgrades, and franchise transitions.Prepare for extensive travel, with expectations of being away...


  • Knoxville, Tennessee, United States Grayson Automotive Full time

    Job OverviewGrayson Automotive is seeking a dedicated individual for the role of Technical Support Analyst. This position is essential for delivering technical assistance to users, both on-site and remotely.Key Responsibilities:Flexibility to work across two locations in West Knoxville, requiring reliable transportation.Assist users in effectively utilizing...


  • Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

    OverviewPosition: Telecommunications Support SpecialistLocation: Covering Morristown, Claiborne, and LeConteEmployment Type: Full-Time, 80 Hours per pay period, Day ShiftCovenant Health stands as East Tennessee's premier healthcare network, encompassing 10 hospitals and over 85 outpatient and specialty services, along with Covenant Medical Group, our rapidly...