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Technical Support Analyst

2 months ago

Knoxville, Tennessee, United States Grayson Automotive Full time
Grayson Automotive is seeking an IT Support Specialist

This position is essential for providing comprehensive technical assistance to users, both in-person and remotely. The role encompasses managing VoIP systems, troubleshooting printer issues, maintaining toner supplies, and performing various administrative duties within Active Directory.

Key Responsibilities:
- Flexible working hours across two locations in West Knoxville, requiring reliable transportation.
- Offer general support to users in effectively utilizing computer resources.
- Install hardware components such as RAM, hard drives, monitors, and printers according to established standards.
- Deploy software applications and configure systems to facilitate their use.
- Maintain accurate documentation and ensure effective communication with IT personnel.
- Provide telephonic support to users in both local and remote settings, ensuring thorough follow-up and documentation of technical issues.
- Liaise with vendor technical support for product information and escalate issues as needed to ensure resolution.

Ongoing Development:
- Stay informed about advancements in computer technology, software products, and industry trends to assist users with their computing challenges.
- Engage in additional projects as assigned, demonstrating flexibility, creativity, and professionalism.

Qualifications:
- An Associate's degree coupled with a minimum of one year of relevant experience, or an equivalent combination of education and training.
- Industry-recognized certification or relevant experience is mandatory.
- At least one year of hands-on experience with Windows 7 and 10.
- Proficiency in Microsoft Office applications for a minimum of one year.
- Experience in installing, configuring, and supporting Windows operating systems, as well as networked and local printers.
- Strong analytical skills to efficiently diagnose and resolve technical issues with minimal supervision.
- Excellent customer service skills, characterized by a helpful and friendly demeanor.
- Ability to manage multiple projects independently while also collaborating effectively within a team.
- Solid understanding of TCP/IP networking principles, including Ethernet, Routing, DNS, LAN, and WAN support.