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Mobile IT Support Specialist

2 months ago

Knoxville, Tennessee, United States TEKsystems Full time
Mobile IT Support Specialist at TEKsystems

Position Overview: As a Mobile IT Support Specialist, you will play a crucial role in enhancing the operational efficiency of various locations across the nation.

Key Responsibilities:

  • Engage in new store setups, system upgrades, and franchise transitions.
  • Prepare for extensive travel, with expectations of being away from home for more than three weeks each month.
  • Follow a typical work schedule from Monday to Friday, with travel primarily on Mondays and Fridays, and dedicated workdays from Tuesday to Thursday.
  • Provide nationwide support based on operational needs, utilizing personal or company vehicles for nearby locations, with mileage reimbursement available.
  • Travel arrangements for distant assignments will include flights, with accommodations provided at reputable hotels along with meal allowances.
  • Utilize either the employer's corporate card or opt for self-payment with reimbursement options.
  • Support the expansion of operations, particularly focusing on new truck stops in strategic regions.
  • Perform essential tasks including cabling, IT hardware setup, and troubleshooting.
  • Prior experience in a technical installation role, especially with travel components, is highly regarded.
  • Demonstrate flexibility for occasional urgent support requests.
  • Possess foundational troubleshooting skills for networking devices and maintain effective communication with IT teams.
  • Be prepared for extended work hours, ranging from 8 to 10+ hours, with a strong emphasis on problem-solving capabilities.