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Technical Support Specialist

2 months ago

Knoxville, Tennessee, United States Unreal Gigs Full time
Job Overview

Position: IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Remote

Work Schedule: Standard business hours, Monday to Friday

Summary: Unreal Gigs is seeking a proficient IT Helpdesk Technician for a temporary contract with the potential for a permanent position. The successful candidate will be adept at delivering technical assistance to staff, ensuring efficient IT operations. Expertise in Windows systems and familiarity with Office 365 user management are crucial.

Core Responsibilities:

  • Deliver technical support to users through various communication channels.
  • Diagnose and resolve hardware, software, and network challenges effectively.
  • Configure and manage Windows computer systems and associated devices.
  • Assist with the setup of Office 365 accounts and manage password resets.
  • Document support inquiries, issues, and resolutions in the helpdesk tracking system.
  • Ensure user satisfaction by following up on resolved issues.
  • Work collaboratively with colleagues to tackle complex technical problems.
  • Comply with organizational IT protocols.

Qualifications:

  • 1 to 2 years of experience in a comparable IT support position.
  • Proficient in Windows operating systems and Office 365 administration.
  • Excellent communication and interpersonal abilities.
  • Capable of working autonomously as well as part of a team.
  • Detail-oriented with strong organizational skills.
  • Able to manage multiple tasks and prioritize effectively.

Preferred Skills:

  • CompTIA A+ certification or equivalent credentials.
  • Familiarity with helpdesk ticketing software.

Benefits:

  • Competitive hourly compensation with opportunities for permanent placement.
  • Potential for professional development in a nurturing work environment.
  • Enhance your skills within a growing IT department.