Technical Support Analyst
3 months ago
Company: Unreal Gigs
Role: IT Support Specialist
Location: Remote
Work Schedule: Standard business hours, Monday to Friday
Job SummaryThe IT Support Specialist will provide essential assistance to users of clinical information systems, ensuring high-quality customer service and efficient problem resolution. This role involves managing IT support inquiries, prioritizing issues, creating support tickets, and addressing Tier I challenges. More complex Tier II issues will be escalated to the appropriate IT personnel, with a focus on identifying and addressing recurring problems. A strong understanding of clinical operations and adherence to regulatory standards for electronic health records is crucial.
Key Qualifications- Outstanding customer service and communication abilities.
- Strong proficiency in computer systems, software, and hardware.
- Experience with Microsoft Office Suite and web applications.
- Desirable background in computer programming or hardware repair.
- Self-motivated with excellent organizational and analytical capabilities.
- Familiarity with healthcare terminology; experience in hospice or home health settings is advantageous.
- Possession of a nursing license (RN or LPN) is a plus.
- Ticket Management: Oversee IT support tickets from initiation to resolution, providing Tier I assistance and escalating Tier II issues as necessary.
- Resource Coordination: Efficiently manage resources and time to optimize budgetary constraints.
- Effective Communication: Clearly convey complex IT concepts and challenges across all levels of the organization.
- Knowledge Development: Keep abreast of software applications, healthcare advancements, and organizational protocols.
- Training and Assistance: Offer training and support to medical personnel on IT systems and applications.
- Quality Enhancement: Develop and sustain quality improvement initiatives for clinical information systems.
- Project Management: Lead and assess IT projects within the clinical informatics sector.
- Confidentiality Assurance: Uphold the confidentiality of patient, family, physician, and employee information.
- Customer Service Excellence: Provide courteous and efficient service to both internal and external customers.
- Collaborative Teamwork: Work closely with clinical managers to identify and fulfill IT requirements.
Compensation: Competitive hourly rate with the potential for full-time employment following the contract period.
Work Environment: Opportunity to engage in a dynamic and supportive atmosphere.
Professional Growth: Gain valuable experience and enhance skills within a developing IT department.
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