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Technical Support Specialist

2 months ago

Knoxville, Tennessee, United States Unreal Gigs Full time
Job Overview

Position: IT Helpdesk Technician (Temporary Contract)

Company: Unreal Gigs

Location: Remote

Work Schedule: Standard business hours, Monday to Friday

Summary: Unreal Gigs is seeking a proficient IT Helpdesk Technician for a temporary contract role. The successful candidate will be responsible for delivering exceptional technical assistance to staff, ensuring efficient IT functionality. Expertise in Windows operating systems and familiarity with Office 365 user management are critical.

Core Responsibilities:

  • Deliver technical assistance to users through various communication channels.
  • Diagnose and rectify hardware, software, and network complications swiftly.
  • Install and configure Windows computer systems and associated devices.
  • Support Office 365 user configuration and password management tasks.
  • Document support inquiries, challenges, and resolutions using the designated ticketing system.
  • Maintain customer satisfaction by following up on resolved issues.
  • Work collaboratively with colleagues to solve intricate problems.
  • Comply with organizational IT protocols.

Qualifications:

  • 1 to 2 years of relevant experience in IT support.
  • Proficient in Windows OS and Office 365 administration.
  • Excellent communication and interpersonal abilities.
  • Capable of working autonomously as well as part of a team.
  • Detail-oriented with strong organizational skills.
  • Adept at managing multiple tasks and prioritizing effectively.

Preferred Skills:

  • CompTIA A+ certification or similar credentials.
  • Familiarity with helpdesk ticketing systems.

Benefits:

  • Competitive hourly compensation with potential for future employment.
  • Opportunities for professional development in a nurturing environment.
  • Enhance your skills within a growing IT department.