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Technical Support Specialist

2 months ago

Knoxville, Tennessee, United States Premier Staffing Partners Full time

IT Desktop Technician

We are seeking an experienced IT Desktop Technician to support a prominent organization. This role involves providing essential technical assistance to internal staff, ensuring optimal performance of IT systems.

Key Responsibilities

  • Collaborate with the IT department to deliver exceptional service and system availability.
  • Diagnose and resolve intricate technical challenges efficiently.
  • Monitor and manage the service ticketing system, addressing user requests promptly as per established Service Level Agreements (SLA).
  • Work in conjunction with fellow IT Service Desk personnel to facilitate issue resolution.
  • Provide administrative support for third-party applications as required.
  • Engage with external support and hardware vendors when necessary.

Qualifications

  • Associate's degree or a minimum of 2 years of relevant experience.
  • CompTIA A+ or Microsoft Operating System Certification is advantageous.
  • Hands-on experience with Active Directory, O365, and Exchange is essential.
  • Strong communication skills to convey technical information to non-technical users.
  • Proficient in identifying, analyzing, and resolving issues efficiently using industry best practices.
  • Ability to manage multiple tasks and customer inquiries in a dynamic environment.
  • Excellent problem-solving capabilities with a methodical approach to troubleshooting complex technical issues.