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Technical Support Specialist

2 months ago

Knoxville, Tennessee, United States Premier Staffing Partners Full time

IT Desktop Technician

We are seeking an experienced IT Desktop Technician to fulfill a contract role with a prominent employer. This position involves working on-site during standard business hours, providing essential support to internal teams. This is an excellent opportunity for individuals with a solid background in Information Technology.

Key Responsibilities

  • Collaborate with the IT department to ensure exceptional service delivery and system availability for staff.
  • Diagnose and resolve intricate technical problems, offering effective solutions.
  • Monitor the service ticketing system, ensuring timely responses to customer inquiries as per the established Service Level Agreement (SLA).
  • Work in conjunction with fellow IT Service Desk personnel to resolve issues efficiently.
  • Provide administrative support for third-party applications when required.
  • Coordinate with external support teams and vendors for PC equipment as necessary.

Qualifications

  • Associate's degree or a minimum of 2 years of relevant work experience.
  • Certifications such as CompTIA A+ or Microsoft Operating System are preferred.
  • Hands-on experience with Active Directory, O365, and Exchange is essential.
  • Strong communication skills to convey technical information to non-technical users.
  • Proficient in identifying, analyzing, and resolving issues promptly using industry-standard practices.
  • Ability to manage multiple tasks and customer requests in a dynamic environment.
  • Excellent problem-solving capabilities, with a methodical approach to troubleshooting complex technical challenges.