Front Desk Associate

1 week ago


Fredericksburg, Virginia, United States Grand Fitness Mgmt, LLC Full time

About the Role:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Grand Fitness Mgmt, LLC. As an Overnight Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring a seamless and welcoming experience in our Judgement Free Zone.

Key Responsibilities:

  • Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as signups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Benefits:

  • On-Demand Pay
  • Medical, Dental, and Vision insurance (full-time employees only)
  • Employee perks and discount program
  • Free Black Card Membership
  • 401(K) Plan Savings plan


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