Hospitality Operations Supervisor

2 weeks ago


Fredericksburg, Virginia, United States The Publisher Hotel, Fredericksburg, VA Full time
Job Overview

The Publisher Hotel in Fredericksburg, VA, is seeking an exceptional Hospitality Operations Supervisor to join our team. This role is integral to the success of our hotel, ensuring that all operational aspects run smoothly and efficiently.

Role Objectives:

The primary responsibility of the Operations Supervisor is to oversee and coordinate the various departments within the hotel, including Front Office, Housekeeping, Laundry, and Food & Beverage services. The goal is to enhance guest satisfaction while achieving financial targets. This position involves both strategic planning and daily management of hotel operations.

  • Lead and manage the human resources within the hotel to attract, retain, and inspire staff; responsibilities include hiring, training, developing, and conducting performance evaluations.
  • Formulate, propose, and oversee the annual budget and marketing strategies to meet and exceed organizational expectations.
  • Implement company initiatives and develop local procedures to ensure compliance with operational standards, safety regulations, and all applicable laws.
  • Address and resolve guest complaints to maintain high levels of satisfaction and service quality.
  • Ensure adherence to emergency protocols and train staff to protect guests and hotel assets.
  • Promote safety programs to minimize risks and associated costs.
  • Oversee the maintenance and cleanliness of all hotel areas to uphold quality service and guest satisfaction.
  • Assume the responsibilities of the General Manager during their absence.

Qualifications:

A high school diploma or equivalent is required. Experience with major hotel brands is preferred.

Key Skills Required:

  • Advanced knowledge of hospitality management and business operations.
  • Ability to analyze complex information and develop innovative solutions.
  • Strong decision-making skills with minimal guidance.
  • Exceptional communication skills for effective leadership and guest interaction.
  • Proficient in written communication for reports and policies.
  • Visual acuity for inspecting hotel facilities.
  • Physical ability to navigate the hotel premises.

Additional Attributes:

  • A genuine passion for service and hospitality.
  • Strong interpersonal skills for engaging with guests and team members.
  • Competence in basic math for financial transactions.
  • Problem-solving and motivational skills are essential.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits:

  • Collaborative and values-driven work culture.
  • Comprehensive medical, dental, and vision coverage.
  • Paid vacation and holidays.
  • Employee assistance programs.
  • Opportunities for career advancement and management training.
  • Discounted room rates across the hotel portfolio.
  • 401(k) retirement plan.
  • Flexible spending accounts and life insurance options.
  • Parental leave and referral programs.


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