Restaurant Operations Manager

1 week ago


Fredericksburg, Virginia, United States Potomac Family Dining Group Full time
About the Job: Restaurant Manager at Potomac Family Dining Group

POSITION SUMMARY: This role reports to the Area Director of Operations or Executive General Manager, overseeing restaurant operations according to company standards.

KEY RESPONSIBILITIES:

  • Ensures prompt, courteous service following company guidelines
  • Develops a culture guided by the company's Vision/Mission statement
  • Addresses customer complaints promptly and proactively
  • Maintains high-quality customer experience through effective communication and proactive issue resolution
  • Oversees liquor awareness and fosters positive relationships with local authorities
  • Manages inventory levels and product standards
  • Effectively schedules staff to meet sales demands
  • Ensures safety, security, and cleanliness according to company policy
  • Manages community marketing initiatives to boost sales and brand awareness
  • Handles performance management of Assistant Manager, Associate Manager(s), Team Lead(s), and Team Members
  • Manages Front of House and Back of House operations
  • Ensures adherence to quality standards
  • Fosters teamwork and professional conduct
  • Develops team members for growth opportunities within the company
  • Performs other relevant duties as assigned

SKILLS AND EQUIPMENT:

  • Proficiency in Microsoft Suite
  • Knowledge of Applebee's systems and software
  • Ability to work in a fast-paced environment

SUPERVISORY RESPONSIBILITY: Supervises Back of House and Front of House Associate Managers, Assistant Managers, Team Leads, and Team Members

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Business or equivalent
  • 3-5 years of customer service experience
  • 3-5 years of management experience in a casual dining setting
  • Ability to drive sales and manage Profit & Loss Statement
  • Positive attitude and strong customer handling skills
  • ServSafe Alcohol and Food Certification beneficial
  • Basic English communication skills required, bilingualism a plus
  • Reliable transportation and Driver's license required
  • Willingness to work flexible hours including weekends and holidays
  • Passion for the industry

KEY COMPETENCIES:

  • Passion for Hospitality
  • Highly Trusting
  • Organized
  • Detail oriented
  • Demonstrates care and concern
  • Developer of others
  • Goal Orientated

PHYSICAL DEMANDS:

  • Mobility required throughout the shift
  • Ability to stand and move quickly for up to 4 hours
  • Must be able to lift up to 50 pounds multiple times
  • Good communication skills essential

Travel: Minimal

WORKING CONDITIONS: Fast-paced environment, subject to loud noises and outdoor conditions

Reasonable accommodations can be provided if needed for individuals with disabilities to perform job duties.


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