Room Operations Supervisor

7 days ago


Fredericksburg, Virginia, United States The Publisher Hotel, Fredericksburg, VA Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeper to join our team at The Publisher Hotel in Fredericksburg, VA. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our guest rooms.

Key Responsibilities
  • Supervise and Coordinate Housekeeping Operations
    • Oversee the daily cleaning and maintenance of guest rooms, including linens, amenities, and equipment
    • Ensure that all rooms are cleaned to company standards and that any issues or concerns are addressed promptly
  • Lead and Develop Housekeeping Team Members
    • Recruit, train, and develop a team of housekeeping staff to ensure they have the skills and knowledge needed to deliver exceptional service
    • Provide ongoing coaching and feedback to team members to improve performance and address any areas of concern
  • Manage Housekeeping Supplies and Equipment
    • Oversee the ordering and inventory of housekeeping supplies, including linens, cleaning products, and equipment
    • Ensure that all equipment is in good working order and that any maintenance or repairs are completed promptly
  • Collaborate with Other Departments
    • Work closely with front desk, engineering, and other departments to ensure seamless communication and coordination of housekeeping operations
    • Participate in hotel-wide initiatives and projects to improve guest satisfaction and hotel operations
Requirements
  • Education and Experience
    • High school diploma or equivalent required; degree in hospitality or related field preferred
    • Minimum 2 years of experience in housekeeping or a related field, with supervisory experience preferred
  • Skills and Qualifications
    • Excellent communication and leadership skills
    • Ability to work independently and as part of a team
    • Strong problem-solving and analytical skills
    • Ability to lift up to 25 pounds and push/pull carts and equipment
What We Offer
  • Competitive Salary and Benefits
    • Medical, dental, and vision insurance
    • 401(k) plan with company match
    • Flexible scheduling and paid time off
  • Opportunities for Career Growth and Development
    • Training and development programs to help you advance in your career
    • Opportunities for advancement to leadership roles


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