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Front Desk Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Role Summary

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming lobby area.

Key Responsibilities
  • Guest Service: Provide top-notch service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all guests are checked in and out efficiently, and that the lobby area is clean and well-maintained.
  • Communication: Develop strong relationships with our guests, hotel staff, and management team, ensuring that all communication is clear and effective.
  • Problem-Solving: Anticipate and resolve any issues that may arise, using your problem-solving skills to find creative solutions.
  • Teamwork: Collaborate with our hotel staff to ensure that all guests receive a high level of service, and that our hotel operations run smoothly.
Why Work with Us?

At Concord Hospitality, we value our employees and strive to create a positive and supportive work environment. We offer a competitive wage, comprehensive benefits package, and opportunities for career advancement. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We believe in treating our employees with respect and dignity, and we are committed to providing a safe and inclusive work environment.

Requirements
  • Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in the hospitality industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and find creative solutions.
  • Teamwork: Ability to work collaboratively with our hotel staff to ensure that all guests receive a high level of service.
What We Offer

We offer a competitive wage, comprehensive benefits package, and opportunities for career advancement. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We believe in treating our employees with respect and dignity, and we are committed to providing a safe and inclusive work environment.