Front Desk Representative
13 hours ago
You are the first point of contact for our guests, setting the tone for their entire stay. As a Front Desk Agent, you will be responsible for ensuring a warm and welcoming experience for all our visitors.
Key Responsibilities:- Welcoming guests and checking them in/out efficiently and accurately
- Managing guest room assignments and ensuring seamless transitions
- Issuing keys and maintaining guest confidentiality
- Handling guest accounts and resolving any issues that may arise
- Providing exceptional customer service and responding to guest inquiries
- Driving revenue through upselling and cross-promoting hotel services
- Building strong relationships with support departments and colleagues
- Creating reservations and assisting with guest requests
- Consistently delivering professional, engaging, and friendly service
- Resolving guest issues and escalating to supervisors or managers when necessary
- Ability to work a variety of shifts, including nights, weekends, and holidays
- Previous experience in Front Office operations in a luxury setting is an asset
- Operational knowledge and proficiency in Front Office Systems, Micros, Fidelio, and Microsoft Office suite
- Proficiency in English is required, with bilingualism being an asset
- Excellent written and verbal communication, coaching, and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure and thrive in a fast-paced environment
- Desire to work as part of a large, diverse team
- Comfortability working around animals and animal dander is necessary
No
Employment Type:Full-time
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