Front Office Supervisor
17 hours ago
Omni Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team at the Omni William Penn Hotel in Pittsburgh, PA.
About the Role:
The Front Office Supervisor will be responsible for leading our guest services division, including the front office, valet team, door and bellpeople, and concierge. This individual will be responsible for fostering positive associate work environments, creating memorable occasions for guests, and sparking joy with all associates.
Key Responsibilities:
- Manage daily room changes, including movie, phone systems, and front office computer systems.
- Understand and complete the Rooms Controller Checklist.
- Be familiar with ESP Accounts and Last Room Availability.
- Understand Omni's policies on reservations restrictions.
- Primary responsibility will include but not limited to the Rooms Controller function.
- Involved in training and supervising the Rooms Controllers in addition to managing the Front Desk operations in the absence of Front Desk management.
Requirements:
- Must have a complete understanding of room type availability.
- Previous Front office experience preferred.
- Must have open and flexible availability, Monday through Sunday, All shifts.
Benefits:
- Full benefit package available after 60 days.
- Competitive wages.
- Discounted Associate Room Rates.
- Free Employee Meals.
- A great family of co-workers.
- Work for the most prestigious Hotel in Pittsburgh.
Omni Hotels & Resorts is an equal opportunity employer.
The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement
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