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Customer Success Implementation Manager

2 months ago

Denver, Colorado, United States Checkr Full time
About Checkr

Checkr is a leading provider of background screening and people infrastructure solutions for the future of work. Our mission is to build a faster and fairer way to screen job seekers, empowering hiring teams to make informed decisions and build diverse and inclusive workforces.

The Role

We are seeking a highly skilled Customer Success Implementation Manager to join our team. As a key member of our customer success organization, you will be responsible for driving execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization, including Product, Engineering, Operations, Revenue, Finance, and Legal.

Key Responsibilities
  • Project Management: Own the day-to-day project management of multiple deployments running simultaneously, ensuring timely and high-quality delivery.
  • Risk Management: Identify and understand project risks, and coordinate with respective teams to mitigate and resolve.
  • Communication and Influence: Communicate and influence on project planning, execution, and delivery, ensuring seamless collaboration across departments.
  • Customer Onboarding: Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process, including:
    • Develop and deliver project plans and RAID logs based on templates.
    • Provide ongoing deployment progress to management using relevant reporting tools and dashboards.
    • Develop and oversee the project and lead regular project check-in meetings.
    • Document, coordinate, and monitor the progress of the customer or partner, ensuring all requirements are met.
    • Coordinate internal resources as required, drive project to release on time with high-quality.
    • Prepare and coordinate client training; consult and help customers or partners understand product features and benefits.
    • Transition customer or partner from sales to customer success or business development.
  • Dependency Management: Manage dependencies both within and across the company for multiple projects running simultaneously.
  • Information Translation: Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives).
Requirements
  • 3+ years of project management experience in a related industry or SAAS.
  • Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts).
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making.
  • Strong technical understanding of software systems at scale.
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
What We Offer
  • A fast-paced and collaborative environment.
  • Learning and development allowance.
  • Competitive compensation and opportunity for advancement.
  • 100% medical, dental, and vision coverage.
  • Up to $25K reimbursement for fertility, adoption, and parental planning services.
  • Flexible PTO policy.
  • Monthly wellness stipend, home office stipend.
About Our Culture

At Checkr, we believe in a hybrid work environment that strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks include lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.