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Onboarding Customer Success Consultant
2 months ago
Telnyx is a pioneering force in the realm of global connectivity, actively constructing the future rather than merely envisioning it.
We are dedicated to architecting and enhancing the reach of a private, global, multi-cloud IP network, while delivering hyperlocal edge technology through user-friendly APIs. Our mission is to usher in a new era of seamless interconnection among individuals, devices, and applications.
Our drive stems from a commitment to modernize outdated systems, automate manual processes, and tackle real-world challenges through innovative connectivity solutions.
Our AchievementsWe take pride in being a financially robust and profitable organization.
This financial stability empowers us to invest in groundbreaking technologies and cultivate an environment of continuous learning and growth for our team members.
Our VisionWe envision a world where borderless connectivity fosters limitless innovation. By joining our team, you can contribute to establishing the groundwork for this interconnected future.
We are currently on the lookout for enthusiastic individuals eager to make a meaningful impact in an industry-leading company while advancing their own skills and careers.
The RoleAs a Customer Success Implementation Specialist, you will play a crucial role in ensuring the success of new Telnyx clients. Your responsibilities will include onboarding, managing, and expanding monthly revenue for our most valued customers.
You will cultivate and sustain strong relationships, ensuring you are consistently available and responsive, while proactively assessing, clarifying, and validating customer needs on an ongoing basis.
Your performance will be measured by the successful onboarding of your client portfolio and the retention and growth of individual accounts.
You will collaborate with a diverse team of sales professionals, creatives, engineers, and product marketers to manage and expand relationships with some of the most innovative global companies.
The Customer Success Implementation Specialist will engage with developers, product managers, and executives, articulating how to utilize our products with the utmost professionalism and customer service.
Key Responsibilities- Build strong relationships with key stakeholders, collaborating with customers to define critical goals and KPIs, and assist them in achieving their business objectives.
- Monitor daily, weekly, and monthly metrics and reports to enhance the customer experience.
- Develop success plans for clients, outlining essential factors and metrics for achievement.
- Maintain and grow your client portfolio through proactive outreach, anticipating customer needs and concerns, and employing a data-driven, analytical, problem-solving approach.
- Advocate for product adoption as a strategy to upsell new features and increase utilization of the Telnyx platform.
- Ensure availability and responsiveness to maximize customer satisfaction by addressing inquiries, technical requirements, and adhering to specified timelines.
- Lead solution development initiatives that effectively address customer needs, coordinating the involvement of all necessary parties.
- Construct and uphold strategic customer account plans, conduct Executive Business Reviews, and negotiate renewals.
- Guide customers through a structured onboarding process and recommend optimal methods to enhance their experience on the Telnyx platform.
- Consistently generate positive visibility for Telnyx's solutions through online reviews, case studies, testimonials, and community engagement.
What We Seek- A minimum of 2 years of experience in customer service for a highly technical product or project management in a professional environment (experience in telecommunications is a plus).
- Resourcefulness and technical competence, with a passion for solving problems for our customers and team.
- Advanced organizational and time management abilities.
- Exceptional project management skills, with a focus on developing workflows to enhance troubleshooting efficiency while adhering to standard processes.
- Outstanding written and verbal communication skills, with the ability to empathize with our customers.
- Strong analytical thinking capabilities, enabling you to analyze, synthesize, and apply information to swiftly resolve issues while considering all pros and cons and understanding the downstream effects of decisions.
- A commitment to integrity, transparency, and proactive action.
- Adaptability and introspection, with the ability to perform under pressure and assist others.
Our Commitment to DiversityTelnyx is dedicated to fostering a team rich in diverse perspectives, backgrounds, and ideas. We believe that diversity is a catalyst for innovation and are committed to cultivating a culture where differences are valued and equitable opportunities are created for underserved groups.
We welcome individuals who are passionate about contributing to a sense of belonging for everyone.
At Telnyx, we value passion, resilience, and integrity. We believe in transparency, proactivity, and mutual respect.
We provide high-quality tools to empower you to perform at your best and maintain collaborative practices that keep everyone informed.
No matter your location or team, you will be connected, supported, and actively shaping the future of communications.
We encourage you to apply even if your experience does not perfectly align with the job description. Your skills and enthusiasm will distinguish you, especially if your career path has taken unique turns.
At Telnyx, we embrace diverse perspectives, critical thinkers, and those who challenge assumptions. Are you ready to join us?
