Guest Services Representative

2 weeks ago


Charleston, West Virginia, United States Wingate by Wyndham Charleston Airport Full time
Job Overview

Position: Front Desk Agent

Summary:

The Front Desk Agent is essential in delivering exceptional guest experiences by offering professional and friendly support to guests during their stay. This role involves managing inquiries related to bookings, hotel services, and addressing guest issues with precision and care.

Key Responsibilities:

  • Welcome and register incoming guests using both traditional and digital systems
  • Oversee guest departure processes daily
  • Process financial transactions and ensure accurate maintenance of guest accounts
  • Respond to inquiries, manage reservations, and employ persuasive selling techniques to enhance occupancy
  • Foster positive customer relations and stay updated on hotel activities
  • Utilize PBX systems for effective guest communication
  • Exhibit a warm and professional demeanor
  • Support colleagues and other departments as required

Qualifications:

  • High School diploma or equivalent is required
  • Prior experience in a Front Desk role is advantageous but not mandatory
  • Capability to remain on your feet for extended durations indoors

Benefits Offered:

  • Wellness:
    - Paid Time Off for both Part-time and Full-time staff
    - Balance between work and personal life
  • Recognition for Efforts:
    - Performance-based bonus opportunities
    - Employee perks and benefits within the hotel chain
    - Bonuses for referring new team members
  • Professional Development:
    - Complimentary in-house training programs to facilitate career advancement

Commitment to Diversity:

We are an Equal Opportunity Employer.



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