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Guest Services Representative

2 months ago

Charleston, West Virginia, United States Towneplace Suites North Charleston Full time
About Us: At TownePlace Suites North Charleston, we are committed to delivering outstanding hospitality experiences to our guests. Our dedicated team strives to ensure that every visitor enjoys a memorable and comfortable stay. If you are a friendly and enthusiastic individual who thrives in a lively hospitality setting, we invite you to consider joining our team.

Key Responsibilities:
  • Welcome guests with a friendly demeanor upon their arrival.
  • Assist guests with the check-in and check-out procedures, including processing payments and distributing keys.
  • Respond to incoming phone calls and address guest inquiries and requests promptly.
  • Provide guests with information regarding hotel amenities, local attractions, and dining options.
  • Manage guest complaints effectively and ensure timely resolutions.
  • Keep the front desk area neat and organized.
  • Work collaboratively with other hotel departments to enhance the guest experience.
  • Maintain a thorough understanding of hotel policies, procedures, and brand standards.
Qualifications:
  • Availability to work a flexible schedule, including weekends and both morning and evening shifts.
  • Experience in front desk operations or with Marriott is preferred.
  • Prior experience in customer service or hospitality roles is advantageous.
  • Strong communication and interpersonal skills are essential.
  • Excellent problem-solving skills.
  • Ability to perform well in a fast-paced environment.
  • Familiarity with hotel reservation systems is a plus.
  • Must be open to working a flexible schedule, including weekends and holidays.
Benefits:
  • Competitive hourly wage starting at $15 per hour.
  • Health, dental, and vision insurance coverage.
  • Paid time off, including vacation, sick days, and holidays.
  • Employee discounts on hotel stays at Marriott properties worldwide.
  • Opportunities for training and professional development.
  • A supportive and friendly team environment.
About Us:

Auro Hotels operates a diverse portfolio of over 37 hotel properties. We focus on designing and constructing exceptional hotels that provide thoughtful amenities to make guests feel at home.

Benefits:

We offer 401k matching, comprehensive benefits for friends and family, as well as medical, dental, vision, and life insurance. As we expand our network, Auro Hotels is continuously looking for individuals to fill roles in leadership, management, IT, and Human Resources. We are dedicated to developing our team members into future leaders, making growth and career advancement a priority.

Compensation:

Starting Pay: $15.00/hr plus benefits.

Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background checks and substance abuse screenings prior to any employment offer.