Guest Services Representative
2 weeks ago
Key Responsibilities:
- Welcome guests with a friendly demeanor upon their arrival.
- Facilitate the check-in and check-out procedures, including managing payments and distributing keys.
- Respond to incoming phone calls and assist guests with their inquiries and requests.
- Provide detailed information regarding hotel amenities, local attractions, and dining options.
- Address guest complaints and ensure swift resolutions.
- Keep the front desk area clean and organized.
- Work collaboratively with other hotel departments to enhance the guest experience.
- Maintain a thorough understanding of hotel policies, procedures, and brand standards.
- Availability to work a flexible schedule, including weekends and various shifts.
- Experience in front desk operations or within the Marriott brand is advantageous.
- Prior experience in customer service or hospitality roles is preferred.
- Strong communication and interpersonal skills are essential.
- Excellent problem-solving skills.
- Ability to thrive in a fast-paced environment.
- Familiarity with hotel reservation systems is a plus.
- Must be willing to work a flexible schedule, including weekends and holidays.
- Competitive hourly wage starting at $15 per hour.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick days, and holidays.
- Employee discounts on hotel stays across the Marriott network.
- Opportunities for training and professional development.
- A supportive and friendly team environment.
Auro Hotels operates a diverse portfolio of over 37 hotel properties, focusing on creating inviting spaces that make guests feel at home.
Benefits:
We offer 401k matching, comprehensive benefits for friends and family, and medical, dental, vision, and life insurance. As we expand our operations, Auro Hotels seeks individuals ready to step into leadership, management, IT, and human resources roles. We prioritize the growth and development of our team members, fostering an environment where future leaders can thrive.
Compensation:
Starting Pay: $15.00/hr plus benefits.
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background checks and substance abuse screenings prior to any employment offer.
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