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Guest Services Supervisor

2 months ago

Charleston, West Virginia, United States Pyramid Global Hospitality Full time
Position Overview

We are seeking a dedicated and enthusiastic individual to take on the role of Front Desk Supervisor at Pyramid Global Hospitality. This position is crucial in ensuring that our guests receive exceptional service and support during their stay.

Key Responsibilities
  • Oversee daily front desk operations, ensuring a smooth and efficient workflow.
  • Lead and mentor front desk staff, fostering a collaborative and positive work environment.
  • Address guest inquiries and concerns with professionalism and courtesy.
  • Implement and uphold service standards to enhance the guest experience.
  • Assist in training new team members, sharing best practices and operational procedures.
Qualifications

The ideal candidate will possess a strong background in customer service, with proven leadership skills and a commitment to excellence. A proactive approach to problem-solving and the ability to work well under pressure are essential for success in this role.

Why Pyramid Global Hospitality?

At Pyramid Global Hospitality, we value our employees and strive to create a supportive and rewarding work environment. Join us in delivering outstanding hospitality experiences to our guests.