Leasing Operations Supervisor

1 week ago

California, United States AvalonBay Full time

Overview

At AvalonBay, our mission is to enhance the living experience for our residents and associates alike. Every day presents a chance to positively impact lives, whether by assisting residents in finding their ideal home, delivering exceptional service, or supporting our dedicated team members. We strive to create memorable experiences in both living and working environments.

The Role

Are you prepared to lead a dynamic leasing team and transform the apartment living experience? At AvalonBay Communities, we don't merely manage properties; we create remarkable living environments. If you are a seasoned property management expert with a flair for innovation and a commitment to excellence, this is your opportunity.
We are looking for a Sales and Service Supervisor (Assistant Community Manager), a true leader in the industry who will oversee our office operations, establish new benchmarks for quality, and guarantee that our residents enjoy a luxurious living experience. Join us in reshaping the standards of stylish and comfortable living – the future of apartment management begins here.
The Sales and Service Supervisor (Assistant Community Manager) plays a crucial role in assisting the Community Manager with the development and execution of effective sales and marketing strategies, ensuring consistent and positive customer interactions, and mentoring leasing consultants to meet community objectives. This position leverages leadership skills to foster an exceptional living environment and a top-tier workplace.

Key Responsibilities include but are not limited to:

• Collaborate in setting community sales targets and inspire leasing consultants to reach those objectives.

• Facilitate the leasing of apartment homes; manage and convert prospective leads while providing comprehensive information to residents and potential residents.

• Address and resolve customer service issues promptly and professionally, ensuring a high level of service that fosters customer loyalty and satisfaction.

• Assist in the creation, implementation, and monitoring of initiatives aimed at maximizing revenue, controlling expenses, and enhancing the customer experience within the community.

• Support residents throughout the move-in process, lease renewals, move-out procedures, and resident transfers.

• Conduct market surveys by visiting competitive communities to stay informed about changing market conditions.

• Organize and execute resident activities and events to promote positive community engagement.

• Adhere to all applicable AvalonBay policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those concerning fair housing.
You possess...

• 1-3 years of experience in multifamily housing or related fields such as hospitality, retail, or food service.

• At least 1 year of supervisory or training experience is required.

• A high school diploma or equivalent (GED) is mandatory; a bachelor's degree is preferred.

• Proficiency in administrative software and the Microsoft Office Suite.

How AvalonBay Supports You

We recognize that our teams are essential to our success, and we are dedicated to showing our appreciation.

We offer:

Comprehensive benefits including health, dental, and vision coverage, a 401(k) plan with company matching, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more. Click on Benefits for further information.

Opportunities for growth based on performance and internal promotions.

Recognition programs that celebrate associate contributions to the organization's overall success, including destination awards and the 'AvalonBay's Very Best' recognition program.

A 20% discount on our exceptional apartment homes.

A culture grounded in purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace free from discrimination and harassment. We believe that to fulfill our mission of creating a better way to live, we must recruit, develop, and retain associates with diverse backgrounds, experiences, and perspectives, and create an environment that values all voices.

AvalonBay makes employment decisions without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation, or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with legal requirements.

Applications are accepted on an ongoing basis.

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