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Leasing Operations Supervisor

2 months ago

California, United States AvalonBay Full time

Overview

At AvalonBay, our mission is to enhance the quality of life for our residents and associates alike. Every day presents a chance to positively impact someone's experience, whether it's guiding a prospective resident in choosing their new home or delivering exceptional service to our current residents. We pride ourselves on fostering a vibrant community and a rewarding workplace.

The Role

Are you prepared to lead a dynamic leasing team and transform the apartment living experience? AvalonBay Communities is not just about property management; we are at the forefront of creating remarkable living environments. If you are a seasoned property management expert with a flair for innovation and a commitment to excellence, this opportunity is tailored for you.
We are seeking a Sales and Service Supervisor (Assistant Community Manager), a true leader in the industry who will oversee our operational activities, elevate our quality standards, and guarantee that our residents enjoy an unparalleled living experience. Help us redefine the essence of stylish and comfortable living – the future of apartment management is unfolding here.
The Sales and Service Supervisor (Assistant Community Manager) plays a crucial role in supporting the Community Manager by implementing effective sales and marketing strategies, ensuring consistent and positive customer interactions, and mentoring leasing consultants to meet community objectives. Your leadership will be instrumental in creating an outstanding living environment and a top-tier workplace.

Key Responsibilities Include:

• Collaborate in setting community sales targets and inspire leasing consultants to reach those objectives.

• Facilitate the leasing of apartment homes; manage and convert prospective leads while providing comprehensive information to residents and potential residents.

• Address and resolve customer service issues promptly and professionally, ensuring a high level of service that fosters customer loyalty and satisfaction.

• Assist in developing, implementing, and monitoring initiatives to maximize revenue, manage expenses, and enhance the resident experience within the community.

• Support residents throughout the move-in process, lease renewals, move-outs, and transfers.

• Conduct market surveys by contacting or visiting competing communities to stay informed about market trends.

• Organize and execute resident activities and events to promote community engagement.

• Adhere to all applicable AvalonBay policies and procedures to ensure compliance with federal, state, and local regulations, particularly those related to fair housing.
You possess:

• 1-3 years of experience in multifamily housing or related fields such as hospitality, retail, or food service.

• At least 1 year of supervisory or training experience is required.

• A high school diploma or equivalent (GED) is mandatory; a bachelor's degree is preferred.

• Proficiency in administrative software and the Microsoft Office Suite.

How AvalonBay Supports You

We recognize that our associates are the cornerstone of our success, and we are dedicated to showing our appreciation.

We provide:

Comprehensive benefits including health, dental, and vision coverage, a 401(k) plan with company matching, paid time off, tuition reimbursement, an employee stock purchase plan, and more. For detailed information, please refer to our Benefits section.

Opportunities for growth based on performance and internal promotions.

Recognition programs that celebrate associate contributions to our organizational success, including destination awards and the 'AvalonBay's Very Best' recognition program.

A 20% discount on our exceptional apartment homes.

A culture grounded in purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace free from discrimination and harassment. We believe that to fulfill our mission of creating a better way to live, we must recruit, develop, and retain associates with diverse backgrounds, experiences, and perspectives, ensuring that all voices are heard and valued. Together, we can achieve great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation, or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with legal requirements.

Applications are accepted on an ongoing basis.

For California residents,