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Community Operations Supervisor
2 months ago
Division:
Apartments - On-Site (Apt OnSite)
Assists the Community Manager in overseeing the operational team.
Responsible for daily operational and sales activities related to residents, including addressing resident issues, managing the move-in/out process, handling renewals, evictions, and other resident-related matters.
Fosters a customer-centric culture for residents, prospects, vendors, and employees; addresses and resolves resident inquiries and concerns; leads by example to ensure a proactive approach is taken for all critical customer interactions.
Responsible for the training, onboarding, and development of all team members, emphasizing employee engagement and retention.Assists new and existing residents with all ICAC processes, including move-in/out, transfers, renewals, FAS, and lease agreements. Processes resident applications and lease documents as necessary.
Manages all resident complaints, identifies solutions, and communicates findings to leadership.
Oversees ledger management, including adding/waiving fees and processing company invoicing.
Conducts delinquency reviews, accounting month-end, and processes evictions in accordance with company policy.
Monitors NPS and Yelp scores on a daily basis.
Ensures that the condition and quality of the communities consistently meet the Irvine Company standards.
Collaborates with the team to ensure that overall property maintenance is upheld through regular property inspections and quality assessments.
Tracks key performance indicators; ensures that strategies are in place to meet company objectives.Conducts audits and community inspections to guarantee adherence to policies, procedures, and corporate compliance at all times.
Responsible for fostering healthy collaboration and partnerships with other departments within Apartments and across divisions.
Variances in responsibilities may exist by community type:
Assist with leasing responsibilities as needed.
Minimum Qualifications / Other Expectations:
High School Diploma.
Minimum of 1 year experience in a customer service environment; leasing experience preferred.
Valid driver's license; valid vehicle insurance.
This role necessitates the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is integral to the essential duties of this position.
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.Ability to work evenings, weekends, and holidays.
Regular, consistent, and timely attendance is required.
Community Details:
Communities of Responsibility:
Cypress Neighborhood - All Comm
Unit Count: 2162
Compensation:
Base Pay Range:
$ $36.92
Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles, and Silicon Valley.
With world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.
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