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Automotive Service Advisor
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Automotive Service Advisor - Northside Lexus Auto Dealership
At Northside Lexus, we pride ourselves on delivering exceptional service to our clients.
Role Overview:
As an Automotive Service Advisor, you will be the first point of contact for our customers in the service department. Your role is crucial in ensuring that customers feel welcomed and understood regarding their vehicle maintenance and repair needs. You will facilitate communication between customers and our skilled Service Technicians, keeping clients informed about the status of their vehicles.
Key Responsibilities:
- Engaging with customers to identify their service requirements while providing a warm and friendly atmosphere.
- Offering additional service recommendations in a respectful and transparent manner.
- Delivering precise repair and maintenance estimates to customers.
- Upholding dealership policies concerning vehicle maintenance and operation.
- Regularly updating customers on the progress of their vehicle repairs and notifying them upon completion.
- Clarifying repair details and associated costs to customers effectively.
- Addressing minor customer concerns and escalating significant issues to the Service Manager.
- Maintaining high Customer Satisfaction Index (CSI) scores in line with dealership expectations.
Qualifications:
- Exceptional customer service abilities.
- A positive and proactive attitude.
- Prior experience in a similar capacity is highly advantageous.
What We Provide:
- A supportive and collaborative work environment.
- Competitive compensation structure.
- Paid time off for vacations and sick leave.
- Comprehensive Medical, Dental, and Vision Insurance.
- 401K Retirement Savings Plan.
- Employee discounts on vehicle purchases.
- A well-respected company with a strong reputation.
- Thorough on-the-job training.
- Opportunities for career advancement for high achievers.
About The Friedkin Group:
Our recruitment team is dedicated to finding talented individuals who align with the values of our Lexus dealerships. We are committed to fostering a workplace that emphasizes integrity, customer satisfaction, and long-term career growth. If you possess outstanding customer service skills and are looking for a fulfilling career, we encourage you to consider joining our team.
Equal Opportunity Employer: The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.
