Reservations Coordinator

1 week ago


San Francisco, California, United States Hotel Zephyr Full time
Hotel Zephyr - Fisherman's Wharf

We are seeking a highly motivated and detail-oriented Reservations Agent to join our dynamic team at Hotel Zephyr - Fisherman's Wharf. As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us.

Key Responsibilities:
  • Provide exceptional customer service to guests via phone, email, and in-person
  • Assist guests in booking their stay, including room selection and rate inquiries
  • Process reservations and cancellations in a timely and efficient manner
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Work collaboratively with the front desk team to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Basic computer skills and experience with reservation software
  • Ability to work flexible hours, including weekends and holidays
  • Positive attitude and willingness to learn and grow in the role
Benefits:
  • Union Medical Coverage, Dental & Vision Coverage - Employer Paid
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K - Non-Matching
  • Union Pension- Employer paid

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range: USD $30.48/Hr.



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