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Booking Coordinator
2 months ago
As a Booking Coordinator, you will be responsible for managing all reservation inquiries, modifications, and cancellations received through various communication channels. Your role will involve assessing guest needs to recommend suitable room types and confirming availability and rates.
Key Responsibilities:
1. Process reservation requests and changes accurately and efficiently.
2. Communicate policies regarding guarantees, special rates, and cancellations to guests.
3. Document and accommodate special requests to enhance guest satisfaction.
4. Provide detailed information about hotel facilities and room options.
5. Utilize effective sales techniques to optimize revenue generation.
6. Maintain accurate records in the reservation system, including special codes for unique reservations.
7. Address guest concerns following established escalation procedures.
8. Uphold company standards in personal appearance and confidentiality of sensitive information.
9. Foster positive relationships with guests and team members, responding to inquiries and concerns with professionalism.
Qualifications:
Education: High school diploma or equivalent required.
Experience: No prior experience necessary.
Supervisory Experience: Not required.
Certifications: None needed.
Compensation:
The hourly wage for this position is $32.06, with potential benefits including a 401(k) plan, paid time off, and wellness programs, subject to eligibility and company policies.
Diversity Commitment:
Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive culture. We are committed to non-discrimination based on any protected status, including disability and veteran status, in accordance with applicable laws.
