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Reservation Coordinator

2 months ago

San Jose, California, United States MV Transportation Full time

Job Summary:

MV Transportation is seeking a highly skilled and detail-oriented individual to join our team as a Reservationist. As a key member of our operations team, you will be responsible for accepting trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Key Responsibilities:

  • Reservation Management: Answer passenger calls, collecting all necessary trip information for the permissible time period.
  • Customer Support: Provide system information for current and new passengers, as well as potential passengers, on accessing the transportation service and using it effectively.
  • Data Entry: Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • Communication: Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Record Keeping: Maintain up-to-date passenger records in our customer database, making all necessary changes in status, client contact information, fare/rider type, or other important field entries.
  • Safety and Compliance: Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Accuracy and Attention to Detail: Maintain accurate records and appropriate filing systems.
  • Team Collaboration: Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Multi-Tasking: Ability to handle multiple tasks accurately and effectively.
  • Customer Service: Excellent customer service skills.
  • Professionalism: Professional demeanor and appearance.
  • Reliability: Reliable in attendance.
  • Teamwork: Team player and helpful to staff, management, and peers.

Requirements:

  • Education: High School diploma or equivalent.
  • Experience: Ability to work in a fast-paced environment.
  • Technical Skills: Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Decision-Making: Possess excellent decision-making skills.
  • Attendance: Excellent attendance record.
  • Communication: Excellent verbal and written communication skills.
  • Telephone Skills: Telephone speaking and/or call center experience.
  • Computer Skills: Computer experience.

Compensation: Starting pay rate: $19.49/hour.

Equal Employment Opportunity: MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.