Technical Field Service Specialist

2 weeks ago

New York, New York, United States Raytheon Technologies Full time

Country:

United States of America

Location:

Remote

Position Role Type:

Onsite

At Raytheon Technologies, we are committed to revolutionizing the aviation industry by designing, manufacturing, and maintaining engines that set new standards. We are looking for dedicated individuals to join our team and contribute to this mission.

We invite you to bring your enthusiasm and expertise to a collaborative environment where your skills can truly shine. Our culture values innovation and inclusivity, encouraging every team member to be their authentic selves while working towards common goals.

Embracing diversity for innovation. At Raytheon Technologies, we recognize that diverse perspectives fuel creativity and drive progress. We strive to cultivate an inclusive workplace where every employee feels valued and empowered to contribute to our success.

The impact of your work will be evident in our daily operations. Are you prepared to take your career to new heights?

***PREFERRED LOCATION FOR THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL.***

The Mobility Programs Fleet Operations team is tasked with providing on-wing support and oversight for military aircraft fleets. As a member of this team, the Technical Field Service Specialist will deliver on-site technical support and guidance for military aircraft operations, collaborating closely with military personnel to address and resolve technical challenges that arise during daily operations. This role requires effective communication and organizational skills to ensure seamless coordination with various stakeholders.

Key Responsibilities:

Assess maintenance and troubleshooting protocols, advising technical teams on the use of specialized tools, safety measures, and installation techniques to enhance operational efficiency. Collaborate with military and industry partners to optimize engine performance and minimize unscheduled maintenance, utilizing analytical skills to identify root causes and implement solutions. Contribute to performance assessments, identifying trends and opportunities for improvement in maintenance practices. Gather feedback on engine performance from maintenance teams and pilots, providing training and support for troubleshooting and operational assistance. Flexibility in work hours may be required to align with customer needs.

Required Qualifications:

A Bachelor's Degree with 8+ years of relevant experience, demonstrating comprehensive technical knowledge of engine systems and prior experience in a military or aviation context; or an advanced degree with 5+ years of relevant experience.

Proven experience in developing and nurturing customer relationships.

Eligibility to obtain and maintain a U.S. government security clearance is mandatory. U.S. citizenship is required for security clearance eligibility.

Preferred Qualifications:

Experience with large commercial engines or military aircraft. Previous experience as a Field Service Representative in a military setting. Familiarity with technical documentation and troubleshooting methodologies. Self-starter with the ability to work independently in a remote environment. Strong motivation for personal and professional development. Onsite roles require primarily on-location work, essential for the development and maintenance of our engines. The salary range for this position is competitive and commensurate with experience. Raytheon Technologies offers a comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plans. Specific benefits may vary based on the business unit and position type. This role is based in the U.S. and will adhere to applicable pay structures and benefits. Raytheon Technologies anticipates the application window will remain open for a specified period, but this may vary based on business needs.

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