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Senior Account Sales Representative

2 months ago

Worcester, Massachusetts, United States Spectrum Full time
Job Overview

We are seeking a highly motivated and results-driven Sales Account Manager to join our team at Spectrum. As a Sales Account Manager, you will be responsible for selling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.

Key Responsibilities
  • Sales and Customer Service
    • Actively and consistently support all efforts to simplify and enhance the customer experience
    • Meet established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
    • Solicit residential customers through door-to-door solicitation and by building relationships with property management and explain products and services available to same
    • Generate incremental revenue from existing customers by adding new/additional services or upgrades
  • Customer Support and Issue Resolution
    • Respond to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
  • Competitive Intelligence and Market Analysis
    • Maintain a well-informed knowledge base of competitors' activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions
  • Communication and Teamwork
    • Attend and actively contribute to sales meetings and training programs
  • Administrative and Compliance
    • Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders, and sales reporting
    • Collect and account for funds and provide receipts according to Company policy and guidelines
Requirements
  • Education and Experience
    • High School Diploma or equivalent work experience
    • Experience in sales or customer service - 1+
  • Skills and Abilities
    • Knowledge of cold call sales skills, persuasion, and clear communication skills
    • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
    • Ability to work outside for extended periods in any season and/or during inclement weather
    • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
    • Valid driver's license with a satisfactory driving record within Company required standards
Working Conditions
  • Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
  • Must be able to lift 10-20 pounds for feet (digital boxes, etc.)
  • Exposure to moderate noise levels
  • Must be able to work evenings and weekends
  • Variable hours: may include weekends, holidays, and split days off