Technical Support Engineer Lead

4 weeks ago


Dallas, Texas, United States United Software Group Full time
Job Title: Technical Support Engineer Lead

Job Summary: We are seeking a highly skilled Technical Support Engineer Lead to join our Information Technology team at United Software Group.

Key Responsibilities:

* Provide technical support for an active trading environment
* Collaborate with employees to support their technology needs
* Design and deliver desktop solutions to end users
* Troubleshoot and resolve technical issues
* Collaborate with the team to implement effective solutions

Requirements:

* Bachelor's degree in Management Information Systems or Computer Sciences
* 6+ years of progressive enterprise infrastructure exposure
* 2+ years of experience in engineering and implementing end user systems
* Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
* Strong exposure to utilizing PowerShell in management of systems
* Excellent written and verbal communications skills
* Strong customer service experience

Preferred Skills:

* Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
* Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
* Understanding of Unix/Linux especially RHEL and CentOS
* Basic understanding of coding best-practices and version control
* Usage of configuration management systems and automation technologies such as Ansible
* Exposure to JIRA and Confluence or similar suites or ticketing systems
* Software management including repackaging, scripted installations, and deployment
* Leading technical training, both one-on-one and in group sessions
* MCP/MCSE/CCNA or equivalent

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced Technical Support Engineer Lead looking for a new challenge, please submit your application, including your resume and cover letter, to us.

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