IT Support Engineer Technical Lead

4 weeks ago


Dallas, Texas, United States United Software Group Full time

Job Title: Technical Lead for IT Support Services

Job Summary: We are seeking a highly skilled Technical Lead for IT Support Services to join our team at United Software Group. The successful candidate will be responsible for providing technical support for our active trading environment, engineering, deploying, and sustaining systems and applications directly utilized by our end-users.

Key Responsibilities:

  • Collaborate with employees to support their technology needs
  • Collaborate and mentor driven technology professionals to deliver solutions built primarily on Microsoft technologies
  • Provide technical support for end-user systems in an enterprise environment
  • Engineer and implement end-user systems in an enterprise environment
  • Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
  • Install, configure, test, and maintain operating systems, application software, and management tools
  • Manage projects including milestones and target completion dates
  • Knowledge of desktop and server hardware, including performance optimization
  • Familiarity with MDM/MAM solutions
  • Fundamental knowledge of IP networking, routing, and system security
  • Strong exposure to utilizing PowerShell in management of systems
  • Proficiency in VOIP and SIP video conferencing technologies
  • Excellent written and verbal communications skills and strong customer service experience
  • Insatiable level of technical curiosity
  • Availability for night and weekend on-call work as well as light travel
  • Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.

Desirable Skills and Interests:

  • Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
  • Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
  • Understanding of Unix/Linux especially RHEL and CentOS
  • Basic understanding of coding best-practices and version control
  • Usage of configuration management systems and automation technologies such as Ansible
  • Exposure to JIRA and Confluence or similar suites or ticketing systems
  • Software management including repackaging, scripted installations, and deployment
  • Leading technical training, both one-on-one and in group sessions
  • MCP/MCSE/CCNA or equivalent a plus
  • Knowledge of the Securities and Trading industry


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