Front Desk Supervisor
7 days ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.
About the Role:
We are seeking a highly skilled and experienced Rooms Division Assistant Manager to join our team at our luxury resort in Maui. As a key member of our Front Desk team, you will be responsible for supervising a given shift, directing staff, and ensuring that every guest interaction is nothing short of exceptional.
Key Responsibilities:
- Supervise a given shift at the Front Desk, ensuring seamless guest check-in and check-out processes.
- Direct staff to provide exceptional customer service, responding to guest requests and resolving any issues that may arise.
- Operate computer equipment and reservations systems with ease, ensuring accurate and efficient processing of guest transactions.
- Collaborate with other departments to ensure a smooth and enjoyable guest experience.
Requirements:
- College degree or equivalent experience in hospitality or a related field.
- Minimum two years of experience in hotel management, preferably in the front office.
- Working knowledge of Front Desk and Concierge services, policies, and operations.
- Ability to read, write, and speak English fluently.
- Tuberculosis clearance and Maui Liquor License required.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
Schedule and Hours:
Full-time position, with flexible scheduling to meet the needs of the business.
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