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Hotel Operations Manager

2 months ago

Kahului, Hawaii, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.

About the Role:

We are seeking a highly skilled and experienced Rooms Division Assistant Manager to join our team at our luxury resort in Maui. As a key member of our Front Desk team, you will be responsible for supervising a given shift, directing staff, and ensuring that every guest interaction is nothing short of exceptional.

Key Responsibilities:

  • Supervise a given shift at the Front Desk, ensuring seamless guest check-in and check-out processes.
  • Direct staff to provide exceptional customer service, responding to guest requests and resolving any issues that may arise.
  • Operate computer equipment and reservations systems with ease, ensuring accurate and efficient processing of guest transactions.
  • Collaborate with other departments to ensure a seamless guest experience, from arrival to departure.

Requirements:

  • College degree or equivalent experience in hospitality or a related field.
  • Minimum two years of previous hotel management experience, preferably in the front office.
  • Working knowledge of Front Desk and Concierge services, policies, and operations.
  • Ability to read, write, and speak English fluently.
  • Tuberculosis clearance and Maui Liquor License required.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

Schedule and Hours:

Full-time position, with flexible scheduling to meet the needs of our 24/7 hospitality business.