Customer Service Representative

2 weeks ago


Kahului, United States Jim Falk Chrysler Jeep Dodge Ram Fiat Full time
Job Overview

The Front Desk Coordinator at Jim Falk Chrysler Jeep Dodge Ram Fiat is integral to delivering outstanding customer service and serving as the initial point of contact for all visitors and clients.


Position Summary:

This role involves managing incoming calls, warmly greeting and assisting guests, and performing various administrative duties to facilitate efficient operations within the dealership.

The Front Desk Coordinator will collaborate with team members to meet and surpass customer expectations while maintaining the esteemed reputation of Jim Falk Chrysler Jeep Dodge Ram Fiat.


Compensation & Benefits:

This is a full-time, hourly position within the automotive sector. The compensation for this role is $18 per hour, with paychecks issued bi-monthly. Additional benefits include health insurance, retirement plans, and employee discounts on vehicle purchases.


Key Responsibilities:
  • Welcome and assist guests and customers upon their arrival
  • Manage and route incoming phone calls to the appropriate departments
  • Provide detailed information regarding dealership services and products
  • Schedule appointments for both sales and service departments
  • Support administrative functions, including data entry, filing, and maintaining customer records
  • Handle incoming mail and packages efficiently
  • Ensure the reception area is organized and presentable at all times
  • Address customer inquiries and complaints professionally
  • Work collaboratively with team members to promote operational efficiency and customer satisfaction
  • Follow company policies and procedures consistently
  • Perform additional tasks as assigned by management

Qualifications:
  • High School Diploma or equivalent
  • 1-2 years of experience in a receptionist or customer service role, preferably in the automotive field
  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking capabilities
  • Proficiency in Microsoft Office and familiarity with office equipment
  • Professional demeanor and appearance
  • Ability to thrive in a fast-paced environment
  • Flexibility to work varied hours, including weekends and holidays
  • Bilingual in English and Spanish is advantageous

EEOC Statement:

Jim Falk Chrysler Jeep Dodge Ram Fiat is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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