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Digital Sales Account Manager

1 month ago

Nashville, Tennessee, United States SoftwareONE Full time
About SoftwareOne

At SoftwareOne, we are a global leader in software and cloud services, dedicated to helping organizations succeed in a rapidly changing technology landscape. With over 30 years of experience, we have established a strong foundation for our customers, providing them with the technology solutions they need to thrive.

Our Core Values

Our seven core values are the foundation of our organization, and we expect all our employees to embody them. These values are:

  • Humble
  • Integrity
  • Discipline
  • Speed
  • Customer Satisfaction
  • Employee Satisfaction
  • Continuous Learning
What We Offer

We offer a comprehensive benefits package, including medical coverage, voluntary coverage, 401k program, wellness program, EAP, concierge services, paid time off, employee stock purchase plan, learning and development opportunities, tuition reimbursement, and much more.

Job Summary

The Digital Sales Account Manager will focus on securing new business from SME customers. The individual will demonstrate sales strategies to expand the client base, cultivate lasting relationships, and consistently achieve and exceed assigned sales targets.

Key Responsibilities
  • Cultivate and maintain strong, trust-based relationships with SME clients
  • Regularly engage with clients to understand their evolving needs, challenges, and goals
  • Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts
  • Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns
  • Lead negotiations to secure contract renewals, using insights into client satisfaction and business outcomes achieved through our digital solutions
  • Function as a proactive problem solver, promptly addressing and resolving any customer concerns or post-sales issues that may arise
  • Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges
  • Proactively find opportunities for value creation and revenue growth within assigned accounts
  • Drive tactical sales motions across assigned accounts, using data-driven insights and market intelligence to identify potential upsell and cross-sell opportunities
  • Supervise key performance metrics related to client engagement, satisfaction, and revenue growth
  • Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies
  • Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal customers
Requirements
  • Located in Nashville, TN (or willingness to relocate)
  • High School Diploma required, college degree preferred
  • 2-3 years of tech sales experience
  • Interest in technology
  • Strong verbal communication and negotiation
  • Customer onboarding and handling
  • Relationship building
  • Resilience and ability to face rejection
  • Previous sales experience preferred
  • Experience with CRM systems is a bonus
Preferred Qualifications
  • Leadership Skills
  • Strong leadership skills with the ability to inspire, motivate, and empower a team towards achieving common goals
  • Experience in coaching and developing sales professionals to improve their potential and performance
  • Ability to attract top talent to the company and maintain a successful team
  • Strong Verbal Communication and Negotiation Skills
  • Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner
  • Confirmed history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections
  • Customer Onboarding and Handling Expertise
  • Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience
  • Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey
  • Customer concern Management Proficiency
  • Proficient in handling customer concerns and post-sales issues with tact, diplomacy, and efficiency
  • Request Tracking and Collaboration Skills
  • Strong organizational skills with the ability to track and prioritize customer requests effectively
  • Experience using CRM systems or other request tracking tools to handle customer inquiries, assign tasks to appropriate teams, and ensure timely resolution
  • Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs
  • Converting Business Problems to Technical Solutions
  • Skills for understanding and analyzing sophisticated business challenges faced by clients and translating them into viable technical solutions
  • Continuous Learning Orientation
  • Proactive in staying updated on industry developments, emerging technologies, and standard processes in account management and customer success
  • Commitment to ongoing professional development and growth