Medical Office Receptionist

1 week ago


Flagstaff, Arizona, United States Northern Arizona Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Receptionist to join our team at Northern Arizona Healthcare. As a Medical Office Receptionist, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and supporting our healthcare team.

Key Responsibilities
  • Administrative Support
    • Answer multi-line telephones and respond to patient inquiries in a professional and courteous manner.
    • Operate and troubleshoot office equipment, including photocopiers and computers.
    • Manage and maintain accurate and up-to-date patient records and scheduling systems.
    • Provide backup coverage for other support staff and complete special projects as assigned.
  • Patient Experience
    • Anticipate and respond to patient needs in a timely and efficient manner.
    • Provide exceptional customer service and communicate effectively with patients, families, and healthcare team members.
    • Prevent and resolve patient complaints and concerns in a professional and respectful manner.
  • Finance and Insurance Authorization
    • Verify patient insurance eligibility and update demographics as necessary.
    • Process patient payments and reconcile billing errors using various software systems.
    • Obtain and process patient forms and authorization for department visits, tests, and procedures.
  • Communication
    • Prepare and distribute departmental communications to internal staff and external partners.
    • Develop and maintain distribution lists for various communications.
    • Communicate effectively with healthcare team members, patients, and families to ensure seamless care coordination.
  • Compliance/Safety
    • Report safety-related incidents and attend safety training programs as required.
    • Perform work in a safe manner and monitor the work environment for potential safety issues.
    • Comply with state and federal regulations, as well as company policies, that impact the employee's area of responsibility.
    Requirements
    • Education
      • High School Diploma or GED required.
      • Associate's Degree preferred.
    • Certification & Licensures
      • Fingerprint Clearance Card application number required upon hire.
      • Fingerprint Clearance Card required within 90 days from date of hire.
    • Experience
      • Minimum two years of experience in a medical or comparable field preferred.
      • Minimum two years of customer service experience preferred.
      • Previous experience with Dimensions, Lawson, Halogen, Midas, and Microsoft Office Suite preferred.


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