Client Support Specialist

2 weeks ago

Denver Colorado, United States Jobs for Humanity Full time
Job Overview

About the Role


At Jobs for Humanity, our Client Support Specialists (f/m/d) are essential to our mission of assisting individuals who are creating impactful digital solutions using innovative technologies.


In direct collaboration with our clients, our Client Support Specialists identify, investigate, and resolve issues related to our services, ensuring a seamless experience for users.

By providing exceptional support and escalating complex matters to our technical team when necessary, our Client Support Specialists instill confidence in our clients that their concerns are prioritized and addressed.

Many significant clients depend on our platform to enhance their online presence and critical operations; our Client Support Specialists are pivotal in facilitating their success.

What to Anticipate?

  • A dynamic and diverse team that maintains a positive atmosphere while tackling challenging client situations and refining internal processes.
  • Intellectual curiosity and strong interpersonal skills are vital; we aim to comprehend the underlying reasons behind client inquiries.
  • We practice empathy and proactively anticipate client needs.
What You Need for Success

  • A minimum of 2 years of relevant experience in Support or Customer-facing roles, including familiarity with ticketing systems, in-app communication, and incident management.
  • Experience with APIs and API-driven SaaS integrations.
  • Exposure to software development or troubleshooting in languages such as JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift.
  • A solid understanding of web and mobile application development.
  • Proficiency with common UNIX-like command-line tools.
  • A proven track record of achieving results in collaborative and independent settings.
  • Ability to analyze server logs and derive insights from data.
  • Familiarity with Agile methodologies or experience in Agile/Scrum environments.
  • Strong analytical and problem-solving abilities.
  • Capability to articulate concepts clearly and provide illustrative code examples.
  • A customer-centric mindset with a high degree of empathy and a collaborative approach.
  • Results-oriented and team-focused.
  • Experience working with international teams, embracing cultural and intellectual diversity.
  • Excellent communication skills in English, both written and verbal.
What We Offer

  • An opportunity to be part of a forward-thinking organization transforming the landscape of digital solutions.
  • Comprehensive healthcare benefits covering health, dental, and vision for employees and their dependents.
  • Support for family planning and growth through various benefits.
  • A commitment to work-life balance with generous paid time off, including vacation, sick leave, and personal days.
  • Annual budget for professional development to enhance your skills and career growth.
  • A variety of virtual and in-person events to foster learning and networking.
  • A stipend for overall well-being, addressing physical, financial, or emotional health.
  • Reimbursement for communication expenses and necessary equipment for hybrid or remote work.
Who We Are


Jobs for Humanity is dedicated to empowering individuals through inclusive digital solutions. We believe that our diverse backgrounds and experiences enrich our products and services, and we are proud to be an equal opportunity employer.

We invite all qualified candidates to consider joining us, as we strive to create an inclusive environment that supports our employees and the communities we serve.

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