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Client Support Specialist

2 months ago

Denver, Colorado, United States Staffing Now Full time

Staffing Now is seeking a Client Support Specialist to join a prominent information services organization. This company is experiencing significant growth and provides Software as a Service (SAAS) solutions to clients across the nation. Below is an overview of the key responsibilities:

  • Managing approximately 50-70 calls daily, varying with seasonal demand.
  • Engaging in a mix of inbound calls and addressing inquiries via tickets, emails, and live chats.
  • Maintaining a minimal error rate in data entry and reporting, which is crucial for individuals in educational and healthcare sectors.
  • Serving as the initial point of contact for clients, ensuring a positive and professional experience.
Required Qualifications:
  • Exceptional communication and analytical skills are essential.
  • Typing speed of at least 35 words per minute and proficiency in navigating multiple applications simultaneously (dual screens preferred).
  • Strong familiarity with Microsoft Office and Google Workspace is required.
  • Ability to work autonomously as well as collaboratively within a team, with a strong commitment to customer service.
Compensation and Benefits:
This role offers a starting wage of $18 per hour, with potential for higher compensation based on experience and skills. Benefits include:
  • Medical, Dental, and Vision coverage
  • Disability Insurance
  • Supplemental Life Insurance
  • Health Savings Account (HSA)
  • Fixed Indemnity Plans
  • Voluntary Benefits
Additional Information:
  • Employment Type: Contract to Hire
  • Background checks and drug testing are mandatory.
  • Parking is not provided; however, public transportation options are readily available.
  • This is an on-site position with hybrid work capabilities after an initial training period.

For further information, please reach out to our office.